the telecommunication providers in the country December deadline to improve
their services or face severe sanctions. The government also directed the
Nigerian Communication Commission (NCC) to stop all promotions that increase
subscribers’ base resulting in network congestion.
Mrs. Omobolaji Johnson, who briefed the Federal Executive Council in Abuja on
issues relating to the GSM services, told State House correspondents that
government was working to ensure that subscribers were compensated for poor
“There are three major reasons why we
are experiencing this poor quality of service. First is the pace at which
operators have been investing in expansion, modernisation and upgrade of their
infrastructure to cope with the demand for voice, data and SMS services.
that we are seeing by the operators that are causing the degradation of the
networks, promotions that ask subscribers to come back, promotions that promise
cars, houses and aeroplanes.
of the recent attacks on the base stations in the North-east and the flood in
the southern parts of the country which have compromised the quality of service
and led to redundancy of those networks. We have been in discussions with the
network operators the NCC and we are working to improve the quality of
service,” she said.
detailed review of the quality of service indicator and any network operator
that is found wanting will be appropriately sanctioned by the regulator.
the poor quality of service people are experiencing, we are not ruling out some
kind of consumer compensation. We understand and feel the pains of Nigerians
when you tried to make calls and you cannot make them.
talking to our state governors, federal and state ministries and agencies, who
are inadvertently creating bottlenecks in the roll out of infrastructure. It is
a demand and supply issue, and we do not have a large enough infrastructure for
the large population we have today,” she said.